Privacy Policy

1. Introduction

23slot ("we," "us," "our") operates the online casino and sports betting platform accessible at https://23slot.app (the "Platform"). We are committed to protecting the privacy and personal data of all users ("you," "Player") in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.

This Privacy Policy describes the types of personal information we collect, the purposes for which we use it, the circumstances under which we may share it, and the rights available to you regarding your personal data. By registering for an account or using the 23slot Platform, you acknowledge that you have read and understood this Privacy Policy.

This Policy should be read together with our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated herein by reference.

2. Personal Data We Collect

23slot collects personal data through various means, including account registration, platform usage, and communications with our support team. The categories of personal data we collect include:

2.1 Identity and Contact Data

• Full legal name, date of birth, and nationality;
• Government-issued identification number (e.g., Philippine National ID, passport, driver's license);
• Email address, mobile number, and residential address;
• Selfie or photograph for identity verification purposes.

2.2 Financial Data

• GCash or PayMaya account details (mobile number only; we do not store PINs or passwords);
• Bank account details for BPI, BDO, or Metrobank transfers (account name and number only);
• Transaction history, including deposits, withdrawals, and wager records;
• Source of funds documentation where required for AML compliance.

2.3 Technical and Usage Data

• IP address, device type, operating system, and browser type;
• Login timestamps, session duration, and pages visited;
• Game history, betting patterns, and platform interaction logs;
• Geolocation data (city/region level) to verify jurisdictional eligibility.

2.4 Communications Data

• Records of live chat conversations, email correspondence, and support tickets;
• Survey responses, feedback submissions, and promotional opt-in preferences.

3. How We Use Your Personal Data

23slot uses your personal data for the following purposes:

• Account Management: To create, verify, and maintain your 23slot account, including identity verification (KYC) and age verification to ensure compliance with the 21+ requirement;
• Service Delivery: To process deposits and withdrawals, provide access to games, and deliver customer support;
• Legal Compliance: To comply with applicable laws and regulations, including anti-money laundering (AML) obligations, PAGCOR reporting requirements, and the Data Privacy Act;
• Fraud Prevention: To detect, investigate, and prevent fraudulent activity, bonus abuse, and unauthorized account access;
• Responsible Gaming: To monitor gaming behavior and identify players who may be at risk of problem gambling, and to enforce self-exclusion requests;
• Platform Improvement: To analyze usage patterns, conduct A/B testing, and improve the functionality and user experience of the Platform;
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, where you have provided consent or where permitted by applicable law. You may opt out at any time.

4. Legal Basis for Processing

23slot processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform our obligations under the Terms & Conditions you have agreed to, including account management and transaction processing;
• Legal Obligation: Processing is required to comply with applicable laws, including AML regulations and PAGCOR licensing requirements;
• Legitimate Interests: Processing is necessary for our legitimate interests in fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights;
• Consent: For marketing communications and non-essential cookies, we rely on your explicit consent, which you may withdraw at any time.

5. Data Sharing and Disclosure

23slot does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard, solely for the purpose of processing your transactions;
• Identity Verification Providers: Third-party KYC service providers who assist us in verifying your identity and age;
• Game Software Providers: Licensed game developers whose software powers the games available on the Platform, who may receive anonymized gameplay data;
• Regulatory Authorities: PAGCOR and other Philippine government agencies, where disclosure is required by law or regulation;
• Law Enforcement: Philippine law enforcement agencies, where disclosure is required by a valid court order or legal process;
• IT and Security Providers: Cloud hosting, cybersecurity, and analytics service providers who process data on our behalf under strict data processing agreements.

All third-party service providers who process personal data on behalf of 23slot are contractually required to maintain appropriate security measures and to process data only in accordance with our instructions.

6. Cookies and Tracking Technologies

6.1 23slot uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and deliver relevant content.

6.2 Types of Cookies We Use:

• Essential Cookies: Required for the Platform to function correctly, including session management and security features. These cannot be disabled;
• Analytics Cookies: Used to collect anonymized data about how users interact with the Platform, helping us identify areas for improvement;
• Preference Cookies: Used to remember your settings and preferences, such as language and display options;
• Marketing Cookies: Used to deliver relevant promotional content. These are only set with your consent.

6.3 You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the Platform.

7. Data Retention

7.1 23slot retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulation.

7.2 In accordance with Philippine AML regulations and PAGCOR requirements, transaction records and identity verification documents are retained for a minimum of five (5) years following account closure.

7.3 Marketing preferences and communication records are retained for three (3) years from the date of last interaction, unless you request earlier deletion.

7.4 Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with our data destruction procedures.

8. Data Security

8.1 23slot implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit;
• AES-256 encryption for sensitive data at rest;
• Multi-factor authentication for account access;
• Regular penetration testing and security audits;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• 24/7 security monitoring and intrusion detection systems.

8.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 23slot will notify the National Privacy Commission (NPC) and affected individuals in accordance with the requirements of the Data Privacy Act.

9. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 23slot:

• Right to be Informed: The right to be informed of how your personal data is being collected and processed;
• Right of Access: The right to request a copy of the personal data we hold about you;
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to Erasure: The right to request deletion of your personal data, subject to our legal retention obligations;
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes;
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format;
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to all verified requests within thirty (30) days.

10. Children's Privacy

10.1 The 23slot Platform is strictly intended for individuals who are 21 years of age or older. We do not knowingly collect personal data from individuals under the age of 21.

10.2 If we become aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account and delete the relevant personal data from our systems.

10.3 If you believe that a minor has registered on the Platform, please contact us immediately at [email protected].

11. International Data Transfers

11.1 Your personal data is primarily stored and processed on servers located within the Philippines or in jurisdictions that provide an adequate level of data protection as recognized by the National Privacy Commission.

11.2 Where personal data is transferred to service providers located outside the Philippines, 23slot ensures that appropriate safeguards are in place, including contractual data processing agreements that require the recipient to maintain data protection standards equivalent to those required under Philippine law.

12. Changes to This Privacy Policy

12.1 23slot reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify you by email or by posting a prominent notice on the Platform prior to the changes taking effect.

12.2 The date of the most recent revision is indicated at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.

12.3 Your continued use of the Platform following notification of any changes constitutes your acceptance of the revised Privacy Policy.

13. Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact our Data Protection Officer:

• Email: [email protected]
• Live Chat: Available 24/7 via the Platform
• Support Hours: Live Chat 24/7 | Email 8AM – 12MN PHT

This Privacy Policy was last updated in May 2026. Previous versions are available upon request.